Dear Frederick Air Family,
I wanted to share with each of you our ongoing efforts during this COVID-19 pandemic.
The safety of our team and our customers is paramount, from early on we developed and implemented protocols to help stop the spread of infectious agents between our team members as well as between them and our customers. We have updated and adjusted daily due to the constantly changing environment. But we must be vigilant. And I promise that we will continue to update our safety protocols as needed.
For 28 years we have been here for you our customers during emergencies, nothing has changed. We will continue to answer our phone and be the dependable company you’ve grown to trust.
The Surgeon General has requested a 14-day suspension of non-essential movement. It is important that we take this seriously. We will be making the necessary adjustments to our operations until 3/30/2020.
We have implemented a rotating schedule for our staff to make sure that we are able to keep them safe.
Importantly though, we remain open and available to receive and dispatch technicians for any needed diagnostics, repairs, or services for our customers. We will also still be replacing systems when needed. We will, however, not be performing any maintenances on fully operational equipment during this short time, and will be asking those scheduled already to reschedule for a few weeks from now.
We are stocking as many of our air quality products as we can, and will have UV and Air Scrubber options available as long as we are able to be resupplied.
Our technicians will be complying with all safe practices suggested by the CDC and practices the Governor’s office has outlined. Please have grace with them as we are going to try to provide the same high level of customer service and experience you have come to expect while being diligent to keep you safe.
If you have any emergency with your heating or cooling equipment, or would even want to talk to a technician on the phone, please give us a call 301-663-0300.
President of Frederick Air