hearing impaired customers

Doing “Whatever it Takes” for Our Hearing Impaired Customers

Every member of the Frederick Air Family matters and we want to do everything we can for them. That’s why we’ve adjusted our processes so that working with your local HVAC company is easier for those who are hearing impaired. To help those in Frederick’s deaf community, our dispatchers are equipped to text with customers and our Protection Plan visits can be scheduled online with any browser or mobile device. If there is a technical question, our mobile site is equipped with Text-A-Tech, which allows our on-call technicians to communicate via text with our customers as well.

Dispatcher Conversations

We always let our customers know when their technician is on the way. We’re able to provide these notifications via text for our hearing impaired community, instead of the typical phone call.

Online Scheduling

We’ve been using our online scheduling system for a while now, but we recently made it available to everyone who is scheduling their Protection Plan visit. This website makes it easy for anyone to select a service window that works for them. Simply click on the right time for you, fill out your information, and click “confirm booking” at the bottom of the page. If there are any issues with your time slot, a customer service representative will reach out to you.

We appreciate all of our customers and strive to make it easier for those with hearing impairments to work with their HVAC provider. If you are in need of service, send us an email at info@frederickair.com.

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